Terms & Conditions

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Viewers are requested to must read all the terms and conditions stated on this page before opting us for required services

These terms and conditions are in relation to the provision of technology development services. By confirming order with us client will acknowledge acceptance of all the appended terms and conditions of eCodeConsole.

Definitions

  • Agreement means these Terms and Conditions together with the terms of any applicable Development Proposal and Cost Specification Documents.
  • Customer means the organisation or person who wishes to avail services offered by eCodeConsole.
  • Specification means all or any of the following documents: development proposal, cost specification documents, statement of work, quotation or other similar documents supplied to the Customer describing the services to be provided by eCodeConsole.
  • Acceptance Date means the date on which our offered services has been accepted by the Customer.
  • Acceptance Tests means the tests specified in the Specification and/or such other tests as may be agreed in writing between the Customer and eCodeConsole for the purposes of confirming that the development operates according to the functional requirements in the Specification.
  • Additional Services means any additional services requested by the Customer to be provided by eCodeConsole as set out in the Specification.
  • Confidential Information shall include, but not necessarily be limited to, all information which is not publicly known regarding the business, finances, technology, trade secrets, and any other commercially sensitive information of either party regardless of its nature.
  • Deliverables means documentation and services to be delivered by eCodeConsole to the Customer in fulfilment of the Agreement.
  • Project Plan means the timing and sequence of events agreed between the Customer and eCodeConsole.
  • Live Operational Use means the use of the provided service in pursuance of the business of the Customer.
  • Misuse means usage of the provided service in a way for which it was not intended to be used according to the Specification.
  • Payment Schedule means the schedule of payments set out in the Specification.
  • Planned Acceptance Date means the date specified in the Project Plan on which the service is intended to be accepted by the Customer in accordance with this Agreement.
  • Quotation means the fixed aggregate price for the provision of the Deliverables as set out in the Specification.
  • Project means the development, delivery and testing of the service.
  • Developed Service means the source programs, compiled object code of the requirement, scripts and installation programs offered or customised by eCodeConsole for the Customer including any enhancements and modifications made.
  • Specified Equipment means the configuration of computer or computers, including operating systems, on which the developed service will function.
  • Business Day means a day on which eCodeConsole is open for business.

General

  • These Terms and Conditions shall apply to all contracts for the supply of services by eCodeConsole to the Customer.
  • Before the commencement of the services eCodeConsole shall submit to the Customer a Development Proposal and Cost Specification Documents which shall specify the services to be performed and the fees payable.
  • Proposal consisting Quotation is valid for a Period of 15 Business Days from date of issue. Proposal not accepted within this timeframe must be reissued.
  • Acceptance of Proposal will be considered at the time when customer submits the signed Proposal to eCodeConsole along with the upfront amount.

Payment Terms

  • Quotations provided by eCodeConsole require a 50% deposit upon acceptance.
  • eCodeConsole will only commence work on the quoted application once they receive the signed proposal and Upfront amount. We reserve the right not to commence any work until the deposit has been paid.
  • The deposit is not refundable if the development work has been started and you terminate the contract through no fault of ours.

Supply of Provisions

Customer must supply all materials and information required by us to complete the work in accordance with agreed specification. Such materials may include, but are not limited to, photographs, written copy, logos and other printed material. Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount.

Variations

We are pleased to offer you the opportunity to make revisions to the design. However, we have the right to limit the number of designs.

Delay in Project and Customer Liability

During development there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process.

Termination

  • If customer wishes to cancel the project after acceptance of quotation, eCodeConsole will invoice the customer for any work completed to date, as a percentage of the total work involved.
  • Minimum cancellation charges will be 30% of the signed proposal.

Testing Phase & Acceptance

  • Before going for the testing phase customer has to pay 25% payment of the quoted amount.
  • It shall be the sole responsibility of the Customer to execute the Acceptance Tests.
  • The Customer shall accept the development immediately after the development has passed the Acceptance Tests and shall confirm in written to eCodeConsole in this regard.

Project Finalisation

  • After finalisation of project we will not be responsible for any upgrade/downgrade of a project except you sign a maintenance contract with us.
  • We will charge an additional amount if any further alteration is required.
  • We demonstrate our work using one of our links so you can review everything before making complete payment (remaining 25% of the quoted amount). Once you make the complete payment, the same copy of requested service will be placed on your desired server.

Confidentiality

All information obtained by the customer or provided to the customer, directly or indirectly during the currency of above mentioned terms and conditions shall be treated as strictly confidential and shall not be disclosed to any third party except if required to be disclosed under legal obligation.

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